Effective Use of Chatbots to Enhance the Customer Service Experience
Conversational Commerce: How Technology & Shoppers Have Changed E-Commerce Before eCommerce chatbots became viable, there was no support or sales solution that could be synchronous, available 24/7, and feel personable. Emailed support exchanges could manage 2 out of 3, as could live chat systems, but nothing could hit the trifecta. The cynical self-protection instinct that …
Effective Use of Chatbots to Enhance the Customer Service Experience Read More »